In this section
Resources / Help
Help Center
Step-by-step guides for notifications, NPS, surveys, the public roadmap, the status page, Messages, teams and billing.
Getting started
- Welcome to HubboA tour of what Hubbo does, the modules it includes and how the pieces fit together.
- Create your Hubbo accountSign up at app.hubbo.io, confirm your email and understand what is created for you.
- Set up your first projectCreate an account, install the embed snippet and publish your first notification.
Billing
- Page views explainedWhat Hubbo counts as a page view, which visits count, and what happens when you reach your limit.
- Plans and limitsCompare Free, Standard and Premium: page views, NPS responses, accounts, team members and AI NPS analysis.
- Upgrade, downgrade and cancelHow to change your plan, what happens to usage when you do, and where to find invoices and billing details.
Notifications
- Notifications overviewCreate announcements that appear in the Hubbo widget and on a public notification page.
- Notification variants: top bar, popup, toast, tooltipChoose how a notification is presented and when to use each variant.
- Notification scheduling and statesPublication and expiration dates, and what draft, published, expired and archived mean.
- Comments, reactions and social sharingLet visitors react to and discuss notifications, and read their replies in **Messages**.
- The public notification pageA shareable page that lists your published notifications, at app.hubbo.io/page/{your key}.
NPS
- NPS overviewCollect a 0–10 Net Promoter Score, then run AI NPS analysis for causes, fixes and signal chips. Dashboard and response log included.
- NPS settings and targetingDecide when, where and how often the NPS widget appears: devices, delays, throttling, visitor auth, seen notifications and URL rules.
- NPS responses and eventsRead, filter and understand the votes, comments and dismissals collected by the NPS widget.
- AI-powered NPS analysisAI NPS analysis: one click turns filtered responses into a summary, causes of low scores, concrete fixes and signal chips. Standard and Premium.
Surveys
- Surveys overviewCreate multi-question surveys that appear on your site and collect structured answers.
- Building survey questionsQuestion types, required answers, follow-ups and routing rules for survey logic.
- Survey targeting and publishingChoose devices, timing, throttling, visitor auth, seen notifications and pages for a survey, then publish it.
Roadmap
- Public roadmap overviewShow customers what you are building with a read-only public roadmap board.
- Roadmap columns, items and tagsStructure your board with columns, cards, tags, statuses and priorities.
- Publish, share and embed a roadmapPublish a roadmap, get its public link and embed it in your site as an iframe or with the Web Component.
Status page
- Status page overviewA public status page with components, incidents, maintenance and email subscribers, one per account.
- Status components and groupsDefine the services shown on your status page and set their current status.
- Incidents and scheduled maintenancePost incidents, add updates through to resolution, and schedule maintenance windows.
- Status page subscribersLet visitors subscribe by email to incident updates and manage the subscriber list.
- Embed and share your status pagePublic URL and iframe snippet for your status page, and how to enable the page.
Feedback
Analytics
Teams
Targeting
Account
- Appearance and brandingAccount defaults per product, plus optional overrides on each notification, survey or roadmap.
- Saved audiencesReuse the same devices, timing, throttling, visitor auth, seen notifications and URL rules across notifications, NPS and surveys.
- Translations and languagesAI Translation localizes notifications, NPS, surveys, roadmap and status from your main language in one click — then visitors see their language via setLang, the browser, or identify traits.
- Working with multiple accountsCreate several projects, switch between them and understand what each account keeps separate.